Some emails and messages pretend to be from Goated. They often promise a big sign-up reward or bonus, and ask you to click a link, sign in or send crypto. Here is how to tell the real thing.

What are Goated's official channels?

• Website: goated.com, and our US site goated.us.

• Emails: only from addresses that end in goated.com.

• X: @goatedcom.

• Telegram: t.me/goatedcom and our bonus drops channel t.me/goateddrops.

Anything else, such as an email from another domain or a look-alike website, is not from us.

How do I stay safe?

• We will never ask for your password, your 2FA code or your wallet seed phrase.

• Never send crypto to someone who says they work for Goated. Only deposit to the address shown in your own Wallet on goated.com.

• Bonuses and rewards are only claimed on goated.com. You never have to pay or deposit somewhere else to "unlock" one.

• Support helps you through Live Support on goated.com. If someone messages you claiming to work for Goated, check with us in Live Support before you do anything.

I got a suspicious message. What should I do?

• Don't click its links or reply to it.

• Tell us in Live Support. A screenshot helps.

• If you typed your Goated password into another site, change it straight away and turn on two-factor authentication (2FA) in your settings.

Still need help? Ask us any time in Live Support.