If you have made an incorrect deposit, please contact our support team via Live Chat.

We will do our best to assist you; however, please note that recovery of funds cannot be guaranteed.

Please note that the minimum amount for retrieval must exceed $100 USD.

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For incorrect deposits involving coins supported by Goated but sent on the wrong chain, missing destination tags, or similar issues:

• The first occurrence will be retrieved with no penalty.

• Future occurrences will incur a 10% penalty, up to $100 based on the deposit’s USD value.

For wrong deposits involving coins or chains not supported by Goated:

• Our team will investigate each case individually.

• If the coin is retrievable, a penalty of up to 50% of the deposit amount may apply, depending on the coin and chain.

• If the coin is not retrievable, we will be unable to credit the deposit.

Important:
Ripple (XRP) deposits sent without a destination tag or memo cannot be retrieved. To avoid issues, please ensure you always include the required destination tag