You can see every withdrawal and its status under Profile icon › Transactions. When a withdrawal succeeds, click SUCCESS to open it in the block explorer.

How long does a withdrawal take?

• Most withdrawals reach the network within a minute or two.

• Large withdrawals can take up to 2 hours to process.

• Some withdrawals get a routine security check. These usually take up to 12 hours, and rarely up to 24. You don't need to do anything. We'll update you in Live Support if we need something.

• After it is sent, the blockchain needs to confirm it. This depends on the network. Bitcoin is usually the slowest.

My withdrawal says Pending

Pending means it is still being processed or checked. If it has been pending for more than 30 minutes, contact Live Support and we'll check it for you.

Before you withdraw

• Each deposit needs to be wagered once before you can withdraw it. See Coin Mixing / Withdrawal Wager Requirement.

• You need to complete Account Verification Level 1.

• You can't withdraw while a deposit bonus rollover is active. See 100% First Deposit Bonus.

• Every withdrawal needs your two-factor (2FA) code.

Good to know

• Withdrawals are in crypto only.

• There is no minimum, but the amount must be worth more than the network fee. The fee is taken from your balance on top of the amount you enter.

• A withdrawal can't be cancelled once you submit it.

• Double-check the address and network. Funds sent to a wrong address can't be recovered.

It says SUCCESS but I don't have it

Open the transaction in the block explorer from Transactions. If it shows as confirmed, the funds have left Goated. If you sent to an exchange, contact the exchange with the transaction hash.

Still stuck? Contact Live Support with the transaction hash and the network you used.